STACEY: Furthermore they told me the tumble was absolutely free which It is far from! I referred to as about that and I had been assured I might have a return get in touch with about this and not one person at any time called me again. Now I just been given the bill and it is 164.00
AT&T “Marketed” an item which they couldn’t develop one hundred% out inside our space; nonetheless they may have no dilemma billing for that company or ought to say Deficiency of assistance. AT&T requires to become a lot more personable – the call in automatic program could possibly get a semi tranquil buyer irate in advance of every conversing with a Customer support rep.; then many of the Customer care rep can do is say “I am sorry you might be obtaining issues” I will probably be delighted to assist you resolve this” I'm sorry that you'll be annoyed” and on and on. Effectively most of us Operate and we don’t hold the HOURS to send on the cellphone with AT&T; alongside with being forced to take constantly off to fulfill tech help to work on services Again and again. AT&T your prospects time is valuable far too. You spend your people today, you need to be prepare to refund you clients for time previously mentioned and beyond the regular pair periods a 12 months “repairs” Then right now I used to be attempting Again, to fix the nightmare induced from becoming pressure to switch to Uverse cellphone – In spite of everything the “automobile” concerns/prompts and currently being despatched to Completely wrong dept (needing to go thru ALL the security queries every time AT&T sends you t the wrong man or woman) I have a impolite “customer care gentlemen” in Tech help.
April 28, 2016 at 5:fourteen pm I could not agree a lot more. It has been absolutely nothing but headaches. And absolutely the most incompetent “customer care” I have ever experienced the misfortune to perform business with. I am stuck with this shyster company for another year and also a 50 %. The Directv assistance is horrible, but trying to get yourself a consultant to try and do something than brush you off is undoubtedly an training if futility.
Prior to Jeff still left he confident that we received our down load pace and notified us that getting the add speed seemed to be unattainable.
Your honoring my request would clearly show that i'm treated being a valued ATT shopper who's sincerely appreciated to make sure that my loyalty may well turn into restored Home Page and not be in vain.
very first off immediately after examining The huge quantities of remarks with rather related experiences I'm not even guaranteed if That is worth typing or which i can get a response. I have filed a complaint with the better business bureau Furthermore I might be forwarding all typed correspondence to media outlets and to the Military channels to alert other Support customers too. My cell phone was stolen on June 21st 2014. On June twenty second 2014 I bought A different iPhone and documented the stolen cellphone via AT&T via the store and afterwards customer service on there “blacklist” or so it is named. On August seventeenth my stolen phone was recovered by regulation enforcement in a local pawn store through the qualified prospects on the web procedure They can be necessary to use. By no means the much less I been given my mobile phone back again what occurred up coming underscores mismanagement and a total deficiency of treatment or compassion by AT&T.
Now we have extensive been disatisfied with the pace and care offered by our local mounted wireless Net provider. At the same time we were rather unwilling to modify to AT&T from encounters decades in the past relating to our telephone provider.
May perhaps 10, 2016 at 12:52 am I am requesting you honor your arrangement with me entirely. Nonetheless, if honoring the agreement just isn't possible to suit your needs, then obviously my business is not really valued. Hence, please know that there cannot be a binding contract or business relation with us with any of the ATT/ Immediate TV solutions I at this time have. Your data will present that I have been a loyal consumer with ATT considering that in advance of it had been named ATT.
In late January of this yr I chose to switch my Web and TV assistance to Spectrum, as they visit their website provided related products and services (really, somewhat increased Web pace) and the promise of great customer support.
This individual was very beneficial, courteous, comprehended what I asked and by all proof has really solved All those two problems.
I gained a letter dated December 30, 2014 stating that “We not long ago sent you a remaining Invoice…” which wasn't genuine. This letter from accounts receivable demanded payment whereas AT&T’s agent experienced explained I did not owe.
Also, the tech that came out to fix see it here The problem. He wants a increase. The male did every little thing he could to assist me, and was exceptionally professional and polite. Contrary to your Customer Service Dept. I am stunned that AT&T has stayed in business this extended with a Customer Service Dept like yours.
The sad component is we experienced already remodeled the home. Almost everything was new. And now, AT&T doesn’t need to set it again the way in which it absolutely was.
if you'll cease paying out company revenue on favors and take care of the company’s prospects it's possible AT&T would not be such a dour term within our culture.